Tourist hotels look Humane Care
From the beginning in 1980, visitors to the arts, cultural and historical interest in the warming Driven rapid development of cultural tourism, has also brought the emergence of design hotels. In the market positioning and management standards and standard-type hotels on the design of different hotels, as a cultural tourism product in order to "humane care" as the starting point for remodeling the hotel culture.
Because of the birth rate, the volume and the average family home of the population by the sharp decline in the number of children per family reduced, independent of the job increase in the number of female single increase in the number of aging population more and more a huge team, these are the embodiment of personalized society. These trends for the new hotels have to provide the market. This product is designed hotel.
Demand change
Group of customers to change
Most countries entered the aging society, the fast-growing aging population widened the demand of the historic hotel. Since "family silver" of literacy and understanding of cultural interest as the age increases. In addition, they like to spend a lot of time and money to travel. As living standards improve, the average life expectancy of the aging generation of growth also in sports and other recreational activities are still active. All of these make this special market has become the luxury hotel industry of the target groups of concern.
At the same time, the hotel the most important target groups are young and growing white-collar middle class. From the social and cultural point of view, a higher level of education of customers on the trip in the historical and cultural value of the higher culture of the requirements of the higher hotel. As well informed, demanding consumers, they expect to pay and value is directly proportional to buy.
Changes in consumption patterns
Holidays in order to enable the economy to stimulate consumption, a lot of countries have introduced short-term leave system, which increased the opportunities for short-distance travel. People to use vacation completely relaxed in a hotel, shopping and cultural activities with re-charging. Driven holiday mode this historic city's cultural tourism. From accommodation, food and beverage point of view, customers want to good quality with reasonable price, enjoy one-on-one personal service and hotel staff on their concerns. Personalized custom products and services to become a demand.
Experience Economy created by consumers to pay more attention to be able to "experience" attractions of the information, rather than accept the simple introduction of one-way. Travelers are more concerned about participation in the hope that "experience" trip. Therefore, these new groups will be from the action, emotion and aesthetic adventure to seek a unique experience, new challenges and multiple entertainment. In addition, more and more tourists tend to cultural and historical differences, people nostalgic way to resist "production culture", "fast food culture", the expectations Tracing to its source in history has been to identify the cultural heritage. This is not only the achievements of the birth of retro hotel also features gourmet revival of the place.
Designed hotel VS standard hotel
The expansion of international hotel groups most associated with standardization and mass production of the operation to a unified core products and product features facilities. Size-fits-all "McDonald's style" hotel products and services, eventually led to the customer as well as business travelers resentment, so the design of hotels personalized attention to detail and design of decorative features such as ways to open the gate refining market.
Designed to run-off future trends in the hotel grounds for what is it? As the primary tourism industry, hotel management products required to meet the needs of clients in varying degrees.
(a) core products: buyers are really buying what? for all customers, the hotel is convenient to provide the basic, rather than features. For instance, the room comfortable and convenient location.
(b) facilities-based Products: are those who must demonstrate to customers so that they use the core product of the merchandise or services. For example, the luxury hotel's doorman.
(c) ancillary products: the core is to increase the product value added product. It helps the hotel to themselves and other competitors to distinguish, such as a full-service SPA.
(d) Additional Products: Includes interaction with customers and the hotel atmosphere. For instance, Hall of sociability; lighting, materials and color combinations produced by the atmosphere pleasant. Additional products are a very important concept, signifying the uniqueness of the hotel.
Designed on the basic needs and standards of hotels are not hotels. So why do we have to pursue the design of this hotel?
On these four products, two hotels at the concept and existence of different degrees. At the core of products and facilities, standard hotels unified human resources management and cost savings on the cost as a hotel manager This is a major advantage; on marketing strategy in the market, standard-type hotels on the concept of using a hotel on the unity and brand hotel with the general about the great differences to select customers. Traditional mass production of people familiar with the experience and sense of security. As for the global travel of tourists and stay in hotels instead of the standard model on the local culture and vague sense of alienation. A lot of people will have an experience: When they wake up in the hotel room, they will ask themselves: "I am now in which city?" This non-personalized, predictable and boring negative experience will give the standard hotel loss of customers and potential customers.
Standard Hotels hardly "memorable" because of its functional design in every detail are on a standardized, which is precisely the definition of a standardized hotel brand impression.
In contrast, the design of hotels use this product to create its own demand-side advantage. In order to meet customers expectations, the hotel experience orchestrated process: through lighting, decoration and forms to achieve visual stimulation; the adoption of clean, fresh interior to achieve the sense of smell and taste stimulation; through music, dialogue, sounds or quiet atmosphere of implementation auditory stimulation. Stimulation of these three areas together to create a "memorable experience." Finally, all the design hotel has its own core competitiveness: a strong cultural foundation and the cultural atmosphere of the hotel itself. They will be building to provide hotel or restaurant guide features like personalized services to the special cultural tourists; providing tourism services (local information) and an independent transport facilities (traffic signs, the hotel shuttle bus; to its own design characteristics to become an independent cultural product, rather than ancillary products.
The design of this element has become the key to the wave of hotel in transition. Its starting point is to bring customers feel like theater, managers need to both directors, writers and stageDesigned awareness will be the keynote of the hotel or the concept of integrity manifested in every detail the hotel. Supporting cultural tourism, focused on target groups, the starting point for the design of the way of life, art, music, interior design, entertainment facilities and food combined with the overall experience. Focus on customer-oriented sensory enjoyment and experience. This experience will create emotional value, the formation of the hotel's unique competitive advantage.
Design and style corresponding to the lifestyle market segmentation, penetration of the hotel's software and hardware, which markets and products are the product of a successful combination. The Sheraton is located in Milan, such as Diana, the Royal Hotel, located in the advanced shopping areas and between the ancient theater, adjacent to a variety of well-known attractions in Milan. Hotels will be the traditional architecture and internal exquisite Fashion Technology, as well as combining the atmosphere; at the overall enhancement of the building houses have been charming gardens, are a vibrant downtown Milan a peaceful and tranquil oasis. Hotel Gold (207,4.52,2.24%) restaurants with innovative style to re-interpretation of the Italian cuisine, the traditional banquet room became a meeting place for fashionable Milan.
Let the hotel and design integration
Designed hotel strengths, weaknesses, opportunities and challenges in the functional design has been demonstrated. Feature-based design are most in need of consideration, in order to compete in the market and customers to meet up and make greater improvements in degrees.
Hotels increasingly fierce competition in the market, so these ideas have also been successful standard hotel reproduction. The success of the concept of imitation is to attract new target groups of ready-made methods. Hotel Chain extract from one of the main marketing strategy: Glocalization, namely, globalization and localization. Does this have a drawbacks, namely, a large hotel group will be because the concept of excessive and indiscriminate use of brands or caused审美疲劳.
In order to avoid failure, the hotel should break the pattern of long-term standardized to meet the rapidly changing post-modern consumer needs. At personalization and traditional human based on a combination of effective use of the local tourism and cultural and creative nature of humanistic concern.
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